Netiquette and "Too Much Information" !

By its nature, email works best with messages not more a page long. Attachments are the best utilization for expanding email communications. The follow blog segment provides some basic thoughts.

     
"This report by its very length, defends itself against the risk of being read."
 - Winston Churchill

Wordiness

During the course of a busy day, receiving a long and detailed email is seldom welcomed.  Worse still, the longer a correspondence is, the less likely it is to be read.  There also is a distinct possibility that even if it is read, it may not be done completely or with full attention.  

If a long email is necessary, the proper Netiquette should be followed to insure readability, the early introduction of a major topic and a brief explanation for the need to have a long message.  It may also be best to have the correspondence divided and sent separately.

One long-term negative factor of sending a long or verbose message may set a bad precedent in which the recipient will not immediately or ever read future correspondence.

 Simple steps to avoid wordiness

Certain words can contribute to make sentences less clear as well as providing more verbosity.  Among these are:

·         Kind of

·         Sort of

·         For all intents and purposes

·         In other words

·         Basically, actually

·         As previously stated

·         Generally speaking

·         In particular

·         Generally, in general

Redundant words and appositives

An appositive is defined (by reference.com) as a word or phrase to identify, amplify or rename the preceding word.  These can be unnecessarily obvious.  Samples of these appositives which add no value are shown below:

Wordy:	This is an example of an appositive which provides unnecessary identification. George Washington, the first president of the United States and a founding father . . .
Better:	George Washington, the first president . . .
Best	George Washington . . .

Redundant Pairs

Most email writers cannot avoid using redundant pairs and this is a common mistake made even in brief messages.  Some generic examples of these include:

·         past                  remembrances

·         basic                fundamentals

·         true                  facts

·         honest              truth

·         terrible             tragedy

·         final                 outcome

·         unexpected       surprise

·         past                 history

·         future               plans

·         boundary          line

There are many, many more of these and the best way to reduce their usage is to maintain good Netiquette in messages and to edit text before sending.
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In addition to this blog, I maintain a radio show on BlogtalkRadio  and an online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and  Yahoo.  I am also a member of the International Business Etiquette and Protocol Group and Minding Manners among others. I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ and  PSG of Mercer County, NJ.

I am the president of Tabula Rosa Systems, a “best of breed” reseller of products for communications, email, network management software, security products and professional services.  Also, I am the president of Netiquette IQ. We are currently developing an email IQ rating system, Netiquette IQ, which promotes the fundamentals outlined in my book.

Over the past twenty-five years, I have enjoyed a dynamic and successful career and have attained an extensive background in IT and electronic communications by selling and marketing within the information technology marketplace.Anyone who would like to review the book and have it posted on my blog or website, please contact me paul@netiquetteiq.com.

If you have not already done so, please view the trailer for my book below.