Take our NetiquetteIQ Test!

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Netiquette IQ Test

Please complete the test and email it to admin@netiquetteiq.com or

fax it to 609-818-1803

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                                                                                                          Answer

1.		What should your “from” field show? A)   Your service provider; B)  Your full name; C)  Your desired reply address; D)  Your nickname, E)  All of the above
2.		What should the “to” field show? A)   Desired public recipient(s); B)  Anyone who wishes to receive the message; C)  Both A and B; D)  Neither A or B, E)  None of the above
3.		Who should be in a “cc” field? A)   Those not expected to reply; B)  Those who need to know the content; C)  Those in any preceding message; D)  Both A & B, E)  None of the above
4.		Subject fields should: A)   Never be blank; B)  Be changed for different topics; C)  Left unchanged when an initial direct reply is given; D)  Not exceed 10-12 words, E)  All of the above
5.		Subject fields: A)   Do not require capitals; B)  Should end with a punctuation mark; C)  Should not include links; D)  Can have all capitals if urgent, E)  Use normal punctuation except the end of the entry
6.		A recipient in a cc field should: A)   Never reply; B)  Reply only to appropriate people; C)  Include others when replying; D) Reply only to the sender, E)  A & C
7.		When a recipient is in a “Bcc” field, one: A)   Can forward a message; B)  Should never forward the message; C)  Should only forward to a new recipient; D)  Ought reply if deemed important, E)  Both B & D
8.		A subject field: A)   Can comprise the entire message; B)  Can be partially changed by a replier; C)  Can be fully changed by a replier, D)  Both A & B, E)  Both A & C
9.		Salutations: A)   Should always be used; B)  Are only needed in business email; C)  Should never use nicknames; D)  Should include official titles, E)  Both A & C
10.		Salutations should: A)   Include all To and cc recipients; B)  Only To recipients; C)  Usually have more than one word; D)  Be followed by a colon or comma, E)  B, C and D
11.		Salutations should include: A)   Someone’s first and last names; B)  No abbreviations;  C)  A capital for the first word; D)  All of the above, E)  None of the above
12.		When multiple people are addressed in a salutation: A)   Always spell out everyone’s name and title; B)  “To All” can always be used; C)  “Sirs” can be used if all are male; D)  All of the above, E)  None of the above
13.		If an email is to a stranger, A)   The reason for the email should be stated first; B)  An introduction should be done first; C) An introduction and purpose should be done in either order; D)  A purpose is not necessary, E)  None of the above
14.		Font sizes in email should: A)   Be 8-10 point  B)  Be determined by the font style; C)  Use regular text but all italics is acceptable; D)  Be 10-12 point, E)  Both C & D
15.		Which of the following are the most common type of email: A)   Spam; B)  Personal; C)  Business; D)  Social, E)  Commentary
16.		Formal email should not have: A)   Concise descriptions; B)  The pronoun “I”; C)  Acronyms; D)  Any threads, E)  All threads
17.		Which of these are acceptable as a full email A)   Thank you; B)  You bet; C)  Sorry; D)  A & C, E)  A & B
18.		Which of the following are correct for normal email: A)   12:00 noon; B)  12 pm; C)  12:00 pm; D)  1200 hours, E)  Noon
19.		Attachments should: A)   Be equal or less than 10MB; B)  Always be used for resumes; C)  Have short titles (four words or less); D)  None of the above, E)  A, B & C
20.		When sending an urgent email: A)   Flags should always be used; B)  Multiple exclamation marks should be used in the address field; C)  Be stated as “Urgent” in the address field; D)  All of the above, E)  None of the above
21.		According to surveys, most email users: A)   Believe they check less than they do; B)  Respond less quickly than they actually do; C) Write worse email than they believe they do; D)  All of the above, E)  None of the above
22.		Which of the following is acceptable for using parentheses: A)   Adding information; B)  Adding an afterthought; C)  Adding a personal opinion; D)  All of the above, E)  None of the above
23.		Personal email policy should include: A)   A signature template; B)  Auto replies for absences longer than 48 hours; C)  A disclaimer; D)  A tone checker, E)  Auto correction for spelling

 

24.		When replying to an email: A)   Reply within 24 hours even on holidays; B)  Do not include the original attachment; C)  Keep the original email above the reply; D)  Do not include an additional attachment, E)  None of the above
25.		When should an email not be responded to: A)   When it is spam; B)  When a sender delivers two thank yous; C)  To an auto-reply; D)  All of the above, E)  A & B only