Monday, September 9, 2013

Take our NetiquetteIQ Test!



Great news! We are providing our readers with an email IQ test.
We will have our official IQ test on-line later this year. Please try it.
Your score will be emailed backed to you. Good luck!

Netiquette IQ Test

Please complete the test and email it to admin@netiquetteiq.com or
fax it to 609-818-1803
You must include your name and email address.
                                                                                                          Answer

 
1.
 
 
What should your “from” field show?
A)   Your service provider; B)  Your full name;
C)  Your desired reply address; D)  Your nickname,
E)  All of the above
 
 
2.
 
 
 
What should the “to” field show?
A)   Desired public recipient(s);
B)  Anyone who wishes to receive the message;
C)  Both A and B; D)  Neither A or B,
E)  None of the above
 
 
3.
 
 
Who should be in a “cc” field?
A)   Those not expected to reply;
B)  Those who need to know the content;
C)  Those in any preceding message;
D)  Both A & B, E)  None of the above
 
 
4.
 
 
Subject fields should:
A)   Never be blank;
B)  Be changed for different topics;
C)  Left unchanged when an initial direct reply is given;
D)  Not exceed 10-12 words,
E)  All of the above
 
 
5.
 
 
Subject fields:
A)   Do not require capitals;
B)  Should end with a punctuation mark;
C)  Should not include links;
D)  Can have all capitals if urgent,
E)  Use normal punctuation except the end of the entry
 
 
6.
 
 
A recipient in a cc field should:
A)   Never reply;
B)  Reply only to appropriate people;
C)  Include others when replying;
D) Reply only to the sender, E)  A & C
 
 
7.
 
 
When a recipient is in a “Bcc” field, one:
A)   Can forward a message;
B)  Should never forward the message;
C)  Should only forward to a new recipient;
D)  Ought reply if deemed important,
E)  Both B & D 
 
 
8.
 
 
A subject field:
A)   Can comprise the entire message;
B)  Can be partially changed by a replier;
C)  Can be fully changed by a replier,
D)  Both A & B, E)  Both A & C
 
 
9.
 
 
Salutations:
A)   Should always be used;
B)  Are only needed in business email;
C)  Should never use nicknames;
D)  Should include official titles, E)  Both A & C
 
 
10.
 
 
Salutations should:
A)   Include all To and cc recipients;
B)  Only To recipients;
C)  Usually have more than one word;
D)  Be followed by a colon or comma,
E)  B, C and D
 
 
11.
 
 
Salutations should include:
A)   Someone’s first and last names;
B)  No abbreviations; 
C)  A capital for the first word;
D)  All of the above,
E)  None of the above
 
 
12.
 
 
When multiple people are addressed in a salutation:
A)   Always spell out everyone’s name and title;
B)  “To All” can always be used;
C)  “Sirs” can be used if all are male;
D)  All of the above,
E)  None of the above
 
 
13.
 
 
If an email is to a stranger,
A)   The reason for the email should be stated first;
B)  An introduction should be done first;
C) An introduction and purpose should be done in either order;
D)  A purpose is not necessary,
E)  None of the above
 
 
14.
 
 
Font sizes in email should:
A)   Be 8-10 point 
B)  Be determined by the font style;
C)  Use regular text but all italics is acceptable;
D)  Be 10-12 point, E)  Both C & D
 
 
15.
 
 
Which of the following are the most common type of email:
A)   Spam;
B)  Personal;
C)  Business;
D)  Social,
E)  Commentary
 
 
16.
 
 
Formal email should not have:
A)   Concise descriptions;
B)  The pronoun “I”;
C)  Acronyms;
D)  Any threads,
E)  All threads
 
 
17.
 
 
Which of these are acceptable as a full email
A)   Thank you;
B)  You bet;
C)  Sorry;
D)  A & C,
E)  A & B
 
 
18.
 
 
Which of the following are correct for normal email:
A)   12:00 noon;
B)  12 pm;
C)  12:00 pm;
D)  1200 hours,
E)  Noon
 
 
19.
 
 
Attachments should:
A)   Be equal or less than 10MB;
B)  Always be used for resumes;
C)  Have short titles (four words or less);
D)  None of the above,
E)  A, B & C
 
 
20.
 
 
When sending an urgent email:
A)   Flags should always be used;
B)  Multiple exclamation marks should be used in the address field;
C)  Be stated as “Urgent” in the address field;
D)  All of the above,
E)  None of the above
 
 
21.
 
 
According to surveys, most email users:
A)   Believe they check less than they do;
B)  Respond less quickly than they actually do;
C) Write worse email than they believe they do;
D)  All of the above,
E)  None of the above
 
 
22.
 
 
Which of the following is acceptable for using parentheses:
A)   Adding information;
B)  Adding an afterthought;
C)  Adding a personal opinion;
D)  All of the above,
E)  None of the above
 
 
23.
 
 
Personal email policy should include:
A)   A signature template;
B)  Auto replies for absences longer than 48 hours;
C)  A disclaimer;
D)  A tone checker,
E)  Auto correction for spelling
 


 

 
24.
 
 
When replying to an email:
A)   Reply within 24 hours even on holidays;
B)  Do not include the original attachment;
C)  Keep the original email above the reply;
D)  Do not include an additional attachment,
E)  None of the above
 
 
25.
 
 
When should an email not be responded to:
A)   When it is spam;
B)  When a sender delivers two thank yous;
C)  To an auto-reply;
D)  All of the above,
E)  A & B only
 

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