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1.
|
What
should your “from” field show?
A) Your service provider; B) Your full name;
C) Your desired reply address; D) Your nickname, E) All of the above | ||
2.
|
What
should the “to” field show?
A) Desired public recipient(s);
B) Anyone who wishes to receive the message; C) Both A and B; D) Neither A or B, E) None of the above | ||
3.
|
Who
should be in a “cc” field?
A) Those not expected to reply;
B) Those who need to know the content; C) Those in any preceding message; D) Both A & B, E) None of the above | ||
4.
|
Subject
fields should:
A) Never be blank;
B) Be changed for different topics; C) Left unchanged when an initial direct reply is given; D) Not exceed 10-12 words, E) All of the above | ||
5.
|
Subject
fields:
A) Do not require capitals;
B) Should end with a punctuation mark; C) Should not include links; D) Can have all capitals if urgent, E) Use normal punctuation except the end of the entry | ||
6.
|
A
recipient in a cc field should:
A) Never reply;
B) Reply only to appropriate people; C) Include others when replying; D) Reply only to the sender, E) A & C | ||
7.
|
When a
recipient is in a “Bcc” field, one:
A) Can forward a message;
B) Should never forward the message; C) Should only forward to a new recipient; D) Ought reply if deemed important, E) Both B & D | ||
8.
|
A subject
field:
A) Can comprise the entire message;
B) Can be partially changed by a replier; C) Can be fully changed by a replier, D) Both A & B, E) Both A & C | ||
9.
|
Salutations:
A) Should always be used;
B) Are only needed in business email; C) Should never use nicknames; D) Should include official titles, E) Both A & C | ||
10.
|
Salutations
should:
A) Include all To and cc recipients;
B) Only To recipients; C) Usually have more than one word; D) Be followed by a colon or comma, E) B, C and D | ||
11.
|
Salutations
should include:
A) Someone’s first and last names;
B) No abbreviations; C) A capital for the first word; D) All of the above, E) None of the above | ||
12.
|
When
multiple people are addressed in a salutation:
A) Always spell out everyone’s name and
title;
B) “To All” can always be used; C) “Sirs” can be used if all are male; D) All of the above, E) None of the above | ||
13.
|
If an
email is to a stranger,
A) The reason for the email should be
stated first;
B) An introduction should be done first; C) An introduction and purpose should be done in either order; D) A purpose is not necessary, E) None of the above | ||
14.
|
Font
sizes in email should:
A) Be 8-10 point
B) Be determined by the font style; C) Use regular text but all italics is acceptable; D) Be 10-12 point, E) Both C & D | ||
15.
|
Which of
the following are the most common type of email:
A) Spam;
B) Personal; C) Business; D) Social, E) Commentary | ||
16.
|
Formal
email should not have:
A) Concise descriptions;
B) The pronoun “I”; C) Acronyms; D) Any threads, E) All threads | ||
17.
|
Which of
these are acceptable as a full email
A) Thank you;
B) You bet; C) Sorry; D) A & C, E) A & B | ||
18.
|
Which of
the following are correct for normal email:
A) 12:00 noon;
B) 12 pm; C) 12:00 pm; D) 1200 hours, E) Noon | ||
19.
|
Attachments should:
A) Be equal or less than 10MB;
B) Always be used for resumes; C) Have short titles (four words or less); D) None of the above, E) A, B & C | ||
20.
|
When
sending an urgent email:
A) Flags should always be used;
B) Multiple exclamation marks should be used in the address field; C) Be stated as “Urgent” in the address field; D) All of the above, E) None of the above | ||
21.
|
According
to surveys, most email users:
A) Believe they check less than they
do;
B) Respond less quickly than they actually do; C) Write worse email than they believe they do; D) All of the above, E) None of the above | ||
22.
|
Which of
the following is acceptable for using parentheses:
A) Adding information;
B) Adding an afterthought; C) Adding a personal opinion; D) All of the above, E) None of the above | ||
23.
|
Personal
email policy should include:
A) A signature template;
B) Auto replies for absences longer than 48 hours; C) A disclaimer; D) A tone checker, E) Auto correction for spelling |
24.
|
When
replying to an email:
A) Reply within 24 hours even on
holidays;
B) Do not include the original attachment; C) Keep the original email above the reply; D) Do not include an additional attachment, E) None of the above | ||
25.
|
When
should an email not be responded to:
A) When it is spam;
B) When a sender delivers two thank yous; C) To an auto-reply; D) All of the above, E) A & B only Answers 1-c, 2-a,3-d,4-e,5-e,6-d,7-b,8-b,9-a,10-e, 11-c,12-c,13-b,14-d,15-a,16-e,17-a,18-e, 19-b,20-e,21-d,22-d,23-a,24-b,25-d |
posted by paul babicki @ 9:37 PM
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